Common Account & Policy Questions
We collect your full name, email address, phone number, date of birth and preferred payment method during signup. This information is required by payment providers like DANA, OVO, GoPay and QRIS to process deposits and withdrawals. We also store your IP address and device type for security and fraud prevention.
Account records and transaction history are retained for seven years under local payment regulations. Your name, contact details and payment method remain on file as long as your account is active. After account closure, we retain minimal data for legal compliance but delete non-essential personal information within 30 days.
Yes. Open Account Settings in your lobby to review and update your contact details, email and phone number. To request a full data export or deletion, contact our support team via live chat or email. Requests are processed within 14 business days where local law permits.
Any balance remaining in your account wallet will be returned to your registered payment method — DANA, OVO, GoPay or QRIS — within 5 business days. You must verify your identity before the withdrawal is processed. Closed accounts cannot be reopened; you would need to create a new account.
Before your first withdrawal, we confirm your name, date of birth and payment method against the information you provided at signup. For large withdrawals, we may request additional documents such as ID photocopy or payment proof. Verification typically completes within 24 hours during business days in Bandung and other regions where we operate.
Contact our support team via live chat (available 24/7 in the lobby), email our legal inbox, or visit Account Settings to submit a formal request. We respond to privacy concerns within 48 hours on business days. For disputes beyond our response, local law remedies apply where permitted.
We share data only with licensed payment processors — DANA, OVO, GoPay and QRIS — who need it to process your transactions. We do not sell, rent or share your personal information with marketing partners, data brokers or any other third party without your written consent. Local law requirements may require disclosure in specific cases.
